Child1st Publications PO Box 150226 Grand Rapids, MI 49515 | P: 800-881-0912 | F: 888-886-1636

FAQ

Child1st Publications Frequently Asked Questions

PURCHASE ORDERS

Purchase orders may be faxed (888-886-1636), emailed (orders@child1st.com), or mailed (PO Box 150226, Grand Rapids, MI 49515).


All orders must include a purchase order number and signature of approval in order to be processed and shipped. Once the order is processed, an invoice will be sent to the appropriate office.

Terms: All purchase orders are net 30.

Shipping Rates for United States only:

$1.00-$19.99 = $4.95

$20.00-$99.99 = 15%

$100.00-$499.99 = 10%

$500.00-$999.99 = 5%

$1,000.00+ = 3%

Purchase Orders are shipped FEDEX.

Internet discounts and coupon codes are not valid on purchase orders.

If you would like a quote, please call us at 800-881-0912 or email info@child1st.com.

INVOICES & SALES RECEIPTS

Please call us at 800-881-0912 or email us at info@child1st.com if you need a copy of an invoice or sales receipt.

Invoices are created for non-internet orders only. If you have placed an order online, you will receive an email copy of your sales receipt. Please log in to your account to print a copy of your sales receipt.

ORDERING OPTIONS

WEB: If you are interested in purchasing from this site, you may do so by adding products to your shopping cart. We accept PayPal, MasterCard, VISA, American Express, and Discover.

PHONE: You may call 800-881-0912 to place an order by phone.

*All orders paid for by credit card will ship in 1-2 business days.

PURCHASE ORDERS: All purchase orders may be faxed (888-886-1636), emailed (orders@child1st.com), or mailed (PO Box 150226, Grand Rapids, MI 49515).

Click here for more information on purchase orders.

PRODUCT DOWNLOAD: Go to our downloads page and save 10% plus shipping costs when you purchase downloads to print at home.

Please see our download policy below.

MAIL: You may print a copy of our ORDER FORM and mail it with your payment (check or credit card) to PO Box 150226, Grand Rapids, MI 49515. Orders are shipped once payment has cleared.

SHIPPING

Our store is linked to FedEx and USPS. All shipping rates are calculated based on the weight of the products ordered as well as the package destination.

International orders:

All international orders are sent USPS International. Free shipping does not apply to any orders outside of the United States.

All orders using code FREESHIPPING will be shipped media mail.

CHANGING/CANCELLING/RETURNING AN ORDER

If you would like to cancel or make a change to an order you’ve already placed, please call us at 800-881-0912. Changes/cancellations can only be made to an order if it has not yet been shipped.

RETURN POLICY

No returns will be accepted later than 30 days after purchase. It is the customer's responsibility to rewrap merchandise for return shipping to avoid potential damage during transit. Items must be in restockable condition (i.e., no damage, bent corners, tears, writing, etc.) Customer is required to pay all return shipping costs.

File downloads may NOT be returned or exchanged.

Customer must contact us for approval prior to returning any merchandise. 

DISCOUNTS

We offer discounts on a regular basis. Like us on Facebook and join our mailing list for updates on sales and promotions.

DISCOUNT POLICY

Limit one coupon code per order. All coupon codes only valid through expiration date - no exceptions. Discounts may not be applied to an order that has already been placed.

Discounts may not be applied to non-internet orders. Creating a cart online is a great way to calculate subtotals of non-internet orders, but any discounts displayed online may NOT be applied to these non-internet orders.

DOWNLOAD POLICY

It is against copyright law to print multiple copies to distribute to others.

All downloads are final sale. Once purchased, they cannot be returned nor exchanged for other products - no exceptions.

*Once a download is purchased, an email will be sent to you with a link to the file. Please download this file and save immediately as the link does expire within a few short days of purchasing. (If the email does not appear in your inbox within a few minutes or purchasing, please check to be sure it did not go into your spam folder.)

PRIVACY POLICY

Our privacy policy covers Child1st Publications and its website, online store, and company blog.

Providing Visitors with Anonymous Access
You can access our website homepage and browse our site without disclosing your personal data.

The Services and Links of Our Website
Our website does not enable our visitors to communicate with other visitors or to post information to be accessed by others.

Automatic Collection of Information
We do not automatically log personal data, nor do we link information automatically logged by other means with personal data about specific individuals.

We do not use cookies to store personal data, nor do we link non-personal information stored in cookies with personal data about specific individuals.

Data Collection and Purpose Specification
We collect personal data that you may volunteer while using our services, such as information you provide at checkout (name, email address, mailing address and the like) or information you volunteer while taking the survey. However, credit card information, passwords and other such sensitive information is never visible to any member of our organization.

We do not collect information about our visitors from other sources, such as public records or bodies, or private organizations.

Disclosure and Visitor Choice
We do not disclose your personal data to other organizations. We will not sell, rent, loan, trade or lease any private personal information including membership forms, surveys or email lists.

Confidentiality/Security
We give you the option of using a secure transmission method to send us the following types of personal data:
• Primary personal data (such as name and contact details)
• Identifiers (such as credit card details, website password)

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:
• Unauthorized access
• Improper use or disclosure
• Unauthorized modification
• Unlawful destruction or accidental loss

All of our employees who have access to and are associated with the processing of personal data are obliged to respect the confidentiality of our visitors’ personal data

Access to the Personal Data We May Hold about You
To determine what, if any, personal data we have on record about you, you may log into your store account and view the information you entered when you created the account. Do note that Child1st employees are never able to view credit card information or passwords.

Privacy Support
If you have an inquiry or concern about our privacy policy, please email info@child1st.com and detail your concerns or questions.

AFFILIATES

Go to our Affiliates page and sign up to promote our products and receive 20% of sales that your website or blog initiates!

DEALERS

Call 800-881-0912 or email info@child1st.com to request a dealer packet.