Rates

• Online orders: Free USPS shipping on orders shipped to the USA under $250!  All other shipping rates are calculated based on the weight of the products ordered as well as the package destination.
• Purchase Orders: All purchase orders have standard shipping rates, find them HERE.

Carriers

• USPS

Tracking an Order: After submitting an order online, you will receive an email with the tracking number. Use that number to track your package from Child1st Publications all the way to your doorstep!

International

• Free shipping options do not apply to international orders.
• To calculate shipping, build a cart and proceed to the first part of the checkout process. After putting in your shipping address, our site will be able to calculate the amount for shipping.
• We recommend DHL Express due to their reliability and commitment to sustainability. 

Invoices and Sales Receipts

• Please email info@child1st.com to request a copy of your invoice or sales receipt.
• Invoices are created for non-internet orders only. If you have placed an order online, you will receive an email copy of your sales receipt. Please log in to your account to print a copy.

Delivery Issues

• What should I do if my package arrives damaged?

What should I do if the tracking shows that the package is having delivery issues?

• Please contact your local post office. Once they have possession of the order, they will be able to assist you with the shipment.

 Incorrect Shipping Address:

• If an incorrect shipping address is given to us and the package gets returned to Child1st, the customer is responsible for the return postage and the cost to ship the package out again to the corrected address.
• Media Mail is a free shipping option that we offer to our customers. If incorrect shipping information is entered and the package is returned, the customer is responsible for the return shipping cost and the cost to resend. Once the shipping costs are paid, we will ship the package again to the correct address. Refusal to pay for shipping will result in the order being refunded, minus the original shipping cost and return shipping cost.