Frequently Asked Questions

How do I return my order?

To initiate the refund process, kindly complete the form provided below.

Items being returned should be in resalable condition, meaning they should not exhibit any damage, bent corners, tears, writing, or other forms of impairment. Additionally, the shrink wrap must be unopened, as we cannot restock products once the shrink wrap has been tampered with. When packing the merchandise for return, please ensure that it is well protected to prevent potential damage during transit. It's important to note that the customer is responsible for covering the return shipping fees.

Please send returns to the following address:

Child1st Publications
2150 Plainfield Ave NE 
Grand Rapids, MI 49505

Can I return digital products?

Once a download or slideshow has been downloaded, we regret to inform you that we cannot accept returns. This is because of the intrinsic nature of digital products, where once they have been downloaded, there is no method of retrieval or return.

How can I change or cancel my order?

If you wish to cancel or make changes to an order you've already placed, please contact us. Please note that changes and cancellations can only be accommodated prior to the shipment of your order.