Customers must contact Child1st to get prior approval for a return. If you would like to return an item, please reach out to

Return Details

  • No returns will be accepted later than 30 days after purchase
  • Items must be in restockable condition(i.e., no damage, bent corners, tears, writing, etc.)
  • Shrink wrap must be unopened. We are unable to restock product after the shrink wrap has been opened. 
  • It is the customer's responsibility to rewrap merchandise for return shipping to avoid potential damage during transit. 
  • Customer is required to pay all return shipping costs. If free shipping was selected for the order, the original shipping cost will be deducted from the refund.
  • If reason for return is other than an error on our part, we will charge 10% of the cost of the original order. This fee will cover our repackaging costs and restocking.
  • Any accrued reward points will be forfeited when the refund is processed.
  • Return shipping is paid for by the customer. Approved returns should be sent through USPS, FedEx, or UPS to: Child1st Publications LLC, 2150 Plainfield Ave, NE, Grand Rapids, MI 49505.
Non-returnable Items
  • File downloads of any kind may not be returned or exchanged
  • Posters
  • CD resources are not eligible for return or exchange
  • Beyond Sight Word Activities (Download or CD version) are not eligible for return or exchange

Changing or Cancelling an Order

If you would like to cancel or make a change to an order you’ve already placed, please call us at 800-881-0912. Changes and cancellations can only be made to an order if it has not yet been shipped.