Rates
- Online orders: Free USPS shipping on orders shipped to the USA under $250! All other shipping rates are calculated based on the weight of the products ordered as well as the package destination.
- Purchase Orders: All purchase orders have standard shipping rates, find them HERE.
Carriers
- USPS
- Media Mail (Free Shipping under $250 in the USA)
- USPS Parcel Select Ground
- USPS Priority Mail 2-Day
- USPS Priority Mail Express 1-Day
- UPS Ground
Tracking an Order: After submitting an order online, you will receive an email with the tracking number. Use that number to track your package from Child1st Publications all the way to your doorstep!
International
- All international orders are sent either USPS or DHL International
- Free shipping options do not apply to international orders
- To calculate shipping, build a cart and proceed to the first part of the checkout process. After putting in your shipping address, our site will be able to calculate the amount for shipping.
Invoices and Sales Receipts
- Please email info@child1st.com to request a copy of your invoice or sales receipt.
- Invoices are created for non-internet orders only. If you have placed an order online, you will receive an email copy of your sales receipt. Please log in to your account to print a copy.
Delivery Issues
- What should I do if my package arrives damaged?
- Child1st takes great pride in safely packing our orders so that they arrive to your doorstep ready to use! However, accidents can happen. If you experience a packaging issue, please take a picture of the package and contact us with your order number and we will be happy to assist you!
- Email: info@child1st.com
- Call: 800-881-0912
- Chat: Available Monday-Friday 8:00AM ET - 4:00PM ET
- Child1st takes great pride in safely packing our orders so that they arrive to your doorstep ready to use! However, accidents can happen. If you experience a packaging issue, please take a picture of the package and contact us with your order number and we will be happy to assist you!
What should I do if the tracking shows that the package is having delivery issues?
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- Please contact your local post office. Once they have possession of the order, they will be able to assist you with the shipment.
Incorrect Shipping Address:
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- If an incorrect shipping address is given to us and the package gets returned to Child1st, the customer is responsible for the return postage and the cost to ship the package out again to the corrected address.
- Media Mail is a free shipping option that we offer to our customers. If incorrect shipping information is entered and the package is returned, the customer is responsible for the return shipping cost and the cost to resend. Once the shipping costs are paid, we will ship the package again to the correct address. Refusal to pay for shipping will result in the order being refunded, minus the original shipping cost and return shipping cost.
